Refund & Cancellation Policy

1. Delivery

Pro plans and top-up packs are digital services. Nothing is shipped. Your plan or data is added to your account as soon as the payment is confirmed, usually within a few seconds. If it does not appear within one hour, email [email protected] with your payment reference.

2. Cancellation

All plans are prepaid and do not renew automatically, so there is no subscription to cancel and you will never be charged again without buying again. When your Pro period ends, your account returns to the Free plan.

3. When you can get a refund

• Unused purchases: you can ask for a full refund within 7 days of payment if you have not downloaded anything with the Pro plan, or have not used any of the top-up pack's data.
• Duplicate or failed payments: if you were charged twice, or money left your account but the plan was not added, we refund the extra or failed charge in full, at any time.
• Service problems: if a fault on our side stopped the Service from working for a long period, we may give a partial refund or add free days to your plan.

4. When refunds are not given

• After 7 days from payment, or once the plan or pack has been used.
• For unused days of a Pro period or unused top-up data after the refund window.
• When a video or site stops working because the third-party site changed. We fix these as quickly as we can.
• When an account is closed for breaking our Terms of Service.

5. How to ask for a refund

Email [email protected] from your account's email address with your payment reference (it starts with "pay_") and the reason. We reply within 3 working days.

Approved refunds go back to the original payment method through Razorpay, including the GST charged. Banks usually take 5 to 7 working days to show the money. When a refund is made, the plan or pack is removed from your account.